Personalization Statistics 2024 (Website, B2B, Ecommerce & email)

Personalization is a big deal in today’s business world. Why? Because 80% of shoppers are more inclined to buy when a brand understands them.

Companies excelling at personalization see an impressive 20% boost in sales on average.

So, what’s all the buzz about personalization? How is it reshaping the way we shop, browse online, and engage with businesses? You’re in the right spot to find out.

Stick around till the end to explore some must-see stats that showcase the growing importance of personalization.

Personalization Statistics 2024 (Top Picks)

  • Personalization can increase marketing efficiency by up to 30%.
  • 51% of marketers have seen ROI boosts of 300% from personalization.
  • 58% of consumers feel brands send irrelevant items, indicating room for improvement.
  • Gen Z shows the highest interest in personalized products at 74%.
  • 90% of consumers are willing to share behavioral data for better personalization.
  • 79% of companies say live chat has increased customer loyalty and revenue.
  • 73% of shoppers expect brands to understand their unique needs.
  • Personalized shopping experiences result in a 34% higher spend on average.
  • The Recommendation Engine Market is projected to grow to $12.03 billion by 2025.

Marketing Personalization Statistics 2024

First up, here’s an interesting data: 83% of consumers say they’re open to sharing their data if it leads to a more personalized experience. This shows that the majority of people are comfortable in sharing data with businesses if that improves their experience of using their business.

Then there’s the 68% of companies who claim their personalization strategies are hitting the mark. If over two-thirds of companies are exceeding targets, you know personalization is a strategy that actually works.

Now, when we talk about engagement, 55% of marketers believe that personalization enriches customer engagement and improves the overall experience. In a crowded marketplace, a happy and engaged customer is essential.

But here’s where it gets really interesting: 40% of consumers think brands could do a better job of understanding their personal style and preferences. Yep, there’s still room for brands to get even better at this personalization game.

And not every company is doing well in personalization though. Only 18% of companies report having a highly mature strategy. This shows there’s a lot of room for growth, and early adopters could set themselves apart.

Finally, 80% of consumers find it acceptable for companies to track their purchase history for a personalized experience. While this shows a level of trust, businesses need to ensure they handle this data responsibly.

Sources: Accenture, Adobe, Evergage Study, Statista, Adobe, Statista

Website Personalization Statistics 2024

A whopping 89% of digital businesses are putting their money into personalization. Why? Because getting personal what consumers are starting to expect. If you’re not investing in personalization, you might just find yourself falling behind the competition.

Imagine boosting your sales by 14% just by adding some personalized touches to your website. Sounds pretty good, right? Well there has been studies to back that up! 

If you’re all about improving your website’s conversion rates, get this: 94% of companies saw their conversion rates increase after personalizing their websites. It’s simple. When customers feel like you’re speaking directly to them, they’re more likely to take action. And action is what drives business.

Eight out of 10 customers now say the experience a company provides is as crucial as the products and services it offers. In the age of instant gratification and endless choices, how you make customers feel can make or break your business. If you nail the personalized experience, you’re winning a fan.

And here’s the deal: 71% of consumers expect companies to personalize their experience. Gone are the days when a one-size-fits-all approach cut it. Today’s consumers are savvy; they know what they want and how they want it. If you’re not personalizing, you’re possibly turning away potential loyal customers.

Sources: Forrester, Fresh Relevance, Econsultancy, Salesforce, McKinsey

Personalization Business 2024

First off, 91% of consumers tend to shop with brands that offer personalized experiences. That’s huge!

Imagine being in a room with 100 people; 91 of them would walk toward a brand that speaks to their individual preferences. Personalization is practically a consumer expectation now.

Next, Companies that are really good at this personalized marketing thing see a revenue uptick of 6% to 10%.

In addition, did you know, a whopping 35% of Amazon’s sales come from their tailored algorithms. That’s more than one-third of their total sales! This highlights the power and potential return on investment of implementing personalization strategies effectively.

On the flip side, there’s still work to be done. Only 22% of customers feel their retail experience is personalized. This is the reality check. While businesses might think they’re making strides in personalization, the customer perception is still worth considering.

Sources: Accenture, Boston Consulting Group, McKinsey, Retail Dive

Email Personalization Statistics 2024

90% of marketers firmly believe that personalization significantly boosts profitability. So, what’s the buzz about? When you make emails more personal, you’re essentially speaking your customer’s language. This connection not only grabs attention but also turns it into revenue.

We’ve all got emails that we simply glance at and then move to the trash. But did you know 96% of businesses say personalization supercharges their email marketing? 

Next, think about this: Cutting acquisition costs by up to 50%, boosting marketing efficiency by 10-30%, and ramping up revenues by 5-15%. Sounds like a marketing dream, right? It’s not—it’s what personalization can do for your business.

And how about this for a competitive edge? Businesses that pay attention to personalization earn 40% more than those who don’t.

Sure, you can send out emails that reach hundreds or even thousands. But if they’re not personalized, 52% of consumers will just find what they want somewhere else.

Sources: ProfitBlitz, Demand Gen Report, McKinsey, Instapage, Sale Cycle

Ecommerce Personalization Stats 2024

Companies using high-level personalization are seeing big returns. Specifically, for every $1 spent on advanced personalization, companies report a $20 return. That’s huge! If you’re in the ecommerce business and not investing in personalization, you’re essentially leaving money on the table.

And as we’re in 2023, it’s clear that tech is taking the wheel when it comes to personalization. Over half of organizations are planning on integrating AI and automation technologies.

These tools can analyze consumer data much more quickly and accurately, making them invaluable for delivering personalized experiences.

Consumers have come to expect a personalized touch, and companies are stepping up to meet those expectations. 74% of ecommerce websites have been personalized already based on their consumer preferences.

In fact, a significant 65% of ecommerce stores saw a boost in conversion rates after choosing a personalization strategy.

Ask any marketer, and they’ll tell you the same thing—74% claim that personalization has a “strong” or “extreme” impact on online retailers.

Marketers are the ones looking at the data day in and day out, and they’re seeing firsthand just how transformative personalization can be.

When it comes to influencing purchasing decisions, personalized homepage promotions hit the mark for 85% of consumers.

And it doesn’t stop there; personalized shopping cart recommendations encouraged a whopping 92% of online shoppers to hit that “buy” button.

In addition, 44% consumers say they’re likely to become repeat buyers after such a personalized experience. 

So just like other fields, personalization plays an important role in the ecommerce industry.

Sources: ClickZ, Forbes, Yieldify, CleverBridge, Oberlo, Kibo Survey, Twilio Segment Data

B2B Personalization Statistics 2024

Nearly four in five consumers reveal they’re more likely to engage with promotions tailored based on their past dealings with the company. In other words, a one-size-fits-all approach to promotions is increasingly becoming a turn-off.

Around three-quarters of shoppers say they’re inclined to make a purchase if the seller identifies them by their name and offers suggestions based on their past shopping behavior. This tells us that consumers appreciate it when businesses make the effort to remember who they are and what they like.

Close to 77% of buyers state they’re comfortable to select, endorse, or even spend extra money on brands that deliver personalized services or experiences. This highlights how impactful personalized touch points can be on a consumer’s choice and loyalty.

Approximately 63% of buyers admit they’d have a more favorable opinion of a brand that serves them content with higher value or relevance. This underlines the importance of not just creating content, but making sure it aligns with the needs and interests of your audience.

Furthermore, a strong 80% of consumers say they’re more likely to trust companies that produce custom content that aligns with their individual customer journey. 

Sources: Loyalty360, Business2Community, Slideshare, Webeo, HelpLama

Personalized Communications 2024

Personalization can increase the efficiency of your marketing spend by up to 30%. That’s right, 30%! This means businesses can get more bang for their buck and make every dollar count. Plus, efficient spending often leads to better ROI. 

Speaking of which, More than half of marketers (51%, to be precise) have noticed that personalizing interactions across multiple touchpoints can significantly boost ROI. How much? Well, an increase of 300% or more–imagine what that kind of performance can do for your business. 

Unfortunately, despite all this promise, 58% of consumers feel that brands send them items they don’t even want. It looks like there’s room for improvement. Brands need to tune into consumer needs better to make personalization truly effective.

Let’s take a closer look at how interest in personalized products varies across different generations.

GenerationInterest in Personalized Products
Gen Z74%
Gen X61%
Baby Boomers57%

Gen Z is leading the charge with 74% interested in personalized products. Even Baby Boomers aren’t too far behind at 57%. This shows that the appeal of personalization spans across all age groups.

But get this: 90% of consumers are ready to share their behavioral data. Why? Because they see the value in personalization, especially when it results in cheaper or easier shopping experiences.

Lastly, if you’re considering integrating live chat for a personalized touch, you should go for it. A staggering 79% of companies claim that live chat has boosted customer loyalty, sales, and revenue. 

Sources: McKinsey, SmarterHQ, Salesforce, KO Marketing, Wunderkind, Kayako

You might find this interesting: 73% of shoppers now expect brands to really “get” them. They want businesses to understand their unique needs and what they’re looking for. What does this mean for brands? Well, Brands have to invest in personalization if they want to keep their customers happy and engaged.

85% believe they’re giving customers a personalized experience. But guess what? Only 60% of customers think the same. This gap signals a strong need for brands to rethink their personalization strategies. If they don’t, they risk losing customer trust, and that’s not a place any brand wants to be.

90% of U.S. consumers actually like seeing marketing content that speaks directly to them. This stat screams opportunity. Businesses have a huge chance here to make their marketing efforts hit home by making them as personalized as possible.

Business leaders have reason to smile, too. They report that when a customer gets a personalized shopping experience, they end up spending 34% more on average

Now, despite wanting personalized experiences, 66% of customers feel like they’re just a number to businesses. Businesses need to step up their game and treat customers like the unique individuals they are.

And here’s something to think about: by 2025, 80% of marketers who jumped on the personalization trend will jump right off. Why? Because it’s not bringing in enough ROI or because handling customer data becomes too much.

But there’s still a hope though for those who stick around: the Recommendation Engine Market (It is basically a software that uses data analysis to provide suggestions and create a more personalized experience for the users) is set to grow from $1.14 billion in 2018 to a whopping $12.03 billion by 2025.

Sources: Insider Intelligence, Segment, Statista, Segment, Salesforce, Gartner, IndustryArc

Why Personalization Is Important 2024

Here’s the deal: emails tailored to you are more likely to get opened. Specifically, emails with a personal touch have an open rate of around 29.3%, while generic emails lag behind at about 22.2%.

That difference matters because higher open rates mean more eyes on what you’re offering. So, personalizing your emails isn’t just a nice touch; it’s a smart business move.

Further, Personalization is also about making your customers happier. When you customize your service or product to an individual’s preferences, you can boost their satisfaction with your brand by as much as 20%. In simpler terms, a happy customer is more likely to come back and even recommend your business to others.

Now, if you’re in marketing, ROI (Return on Investment) is an important factor to consider. And guess what? Around 89% of marketers who integrate personalization into their campaigns see a positive return on their investment.

This isn’t a coincidence. When people feel like you’re speaking directly to them, they’re more likely to take action—like making a purchase, for example. So, this is another reason why personalization is important.

Next, Entertainment companies are ahead of the game here. Around 96% of professionals in this sector are already using personalized marketing techniques. What this tells us is that if an industry as competitive as entertainment can find value in it, it’s surely an effective strategy.

A high percentage—about 87%—of professionals in various industries say customers expect personalized content. So, not only is personalization a way to stand out, but it’s also becoming the baseline.

Sources: Market Tailor, McKinsey, Adobe, Statista, Marq

Content Personalization Statistics 2024

  • First up, let’s talk about Amazon. If a brand doesn’t offer helpful product suggestions, 47% of consumers turn to Amazon instead. This shows how important it is for brands to offer relevant options.
  • Now, consider this: 78% of U.S. internet users say they are more likely to buy a product if the content is relevant to them. This high number shows that brands who offer personalized content can really encourage people to make a purchase.
  • Even with the current focus on personalization, 36% of consumers feel that brands can do even better. 
  • Among the professionals, 51% of digital marketers say their top focus is making content more personalized. This shows that the industry recognizes how important this is and is working to do better.
  • What happens if brands don’t personalize content? The numbers aren’t good. Content that doesn’t speak to the customer results in 83% lower response rates in marketing efforts. This is a strong signal that personalization is crucial for success.

Now here are some potential benefits brands get through the power of personalization:

Benefits for BrandsPercentage
More Visitor Engagement55%
Better Customer Experience55%
Positive Brand Image39%
Higher Sales Rates51%
More New Customers46%

These numbers show that personalization is good for businesses in many ways, from making customers happy to increasing sales.

Sources: SmarterHQ, MarketingInsiderGroup, RetailTouchpoints, Evergage, Monetate, SmarterHQ

Video Personalization Statistics 2024

Did you know personalized videos ramp up your click-to-open rates by a factor of 16 and multiply unique click-through rates by 4.5? It shows that people want content tailored to them.

And when it comes to effectiveness, personalized videos outdo their generic counterparts by anywhere from 35% to 116%. Personalization takes your video content from “dull” to “wow” in terms of engagement and impact.

Switching to personalized calls to action? Expect conversions to soar by an astonishing 202%. Why so? Because when a CTA speaks directly to you, you’re more likely to take action.

And how about this? A whopping 93% of businesses using personalized video strategies see their conversion rates go up.

In addition, the average click-through rate for these videos is 86%, towering over the 34% rate for generic ones. These numbers make it clear; if you want your audience to take action, personalized videos are the way to go.

Sources: Adobe, Invideo, HubSpot, EConsultancy, Planable, Kernel


So there you have it–the best personalization statistics that really matter.

All in all, from driving customer loyalty to boosting ROI by 300%, the impact is clear. Even better, 90% of consumers are all in, ready to share data for more personalized experiences. 

Personalization is a powerhouse for boosting email engagement, ramping up customer satisfaction, improving ROI, and meeting customer expectations. If you’re not utilizing it to its full potential, you’re really missing out!